Company processes — We have clear guidelines and processes to resolve customer problems immediately or to escalate requests or issues that are beyond their ability to resolve.
Quality accreditation — We are ISO 9001:2000 certified, with quality-assured systems and processes in place for delivering excellence in our products and services.
Customer relations — We work closely with each customer to develop a better relationship, and better understand the everyday business needs and issues. This knowledge enables us to better support other existing customers, to better understand the requests of new customers, and to develop software solutions that better meets our client needs.
We provide the following support services for our customers:
User manuals & software downloads — Access user manuals, software, and papers from previous PHS User Conferences.
Online support — Log customer support calls 24x7 through the web, which is immediately routed to our support team. We can respond to customers anywhere in the world at the speed of the Internet. This also gives us flexibility in that when any of our consultants are traveling, they can still respond to customer issues.
Client billing — Track billing periods by project, hours, and employee.
Training — Check out our comprehensive range of training courses, which can be delivered either onsite or at our office training facilities.
Brochures and information — Register your interest and receive password access to various documents, including product brochures.
Outside the Boundaries Resource Assistance Program — Existing customers can apply for free PowerHealth resources to assist in the development of new and innovative applications using PowerHealth products.