Quality products and services
PowerHealth Solutions is ISO 9001:2000 certified (Certification Number QEC14045), with quality-assured systems and processes for delivering excellence in our products and services.
Our staff undergo continual internal and external training to ensure that our customers always receive the highest quality of service.
Annual and Tri-ennial audits
Accredited since 2001, we undergo an audit every year, with a major audit every 3 years — to scrutinize and ensure continued improvement in our management & administrative systems, development & support processes, and implementation & consulting services.
This is part of our ongoing commitment to excellence, to ensure that our customers get our best in products and services.
Our recent 2007 tri-ennial audit resulted in a glowing report, with commendations on the calibre of our quality management system in meeting all audit objectives and exceeding expectations on many fronts.
Product development
Our development methodology is based on a combination of the Capability and Maturity Model and Microsoft Solutions Framework. Our development processes and systems follow a detailed Development Roadmap which clearly outlines the high level of quality control during the actual development of all software products.
Our development support systems adhere to clearly defined processes using modern issue tracking systems with clear support metrics and resolution times. Software issues raised integrate into the development cycle and follow the same quality control.
Service quality
We are committed to making our customers happy by helping them achieve successful business outcomes.
Our support logging system provides 24x7 online service. Customer satisfaction is our top priority, and is driven by clearly defined support metrics and resolution times.
Customers will be pleased to know that each project is backed by professional research and fully documentated — statement of work, scope, project plans, quality plans, and risk/issue tracking systems.
We continually measure our performance through reviews and risk audits — before, during and after project delivery. We inspect and analyze the results to ensure that we are delivering consistently high quality and professional services.
